Last updated: June 10, 2026
1. How Refunds Work
VintAnalytics payments are processed by Lemon Squeezy, our Merchant of Record. All refunds are issued through Lemon Squeezy's payment infrastructure and returned to your original payment method. To request a refund, email us at [email protected] with your order number (found in your purchase receipt). We will process your request within 1–2 business days.
Upon approval, your subscription access is revoked immediately and the refund is returned to your card within 5–10 business days.
2. EU Right of Withdrawal (14-Day Cooling-Off Period)
Under the EU Consumer Rights Directive, customers in the European Union have the right to withdraw from a digital service contract within 14 days of purchase without giving any reason.
Waiver of withdrawal right: Before payment you must tick a checkbox confirming that you request immediate access to VintAnalytics and that you understand you lose your right of withdrawal once the service has been fully performed, in accordance with Article 16(m) of the Consumer Rights Directive. The checkbox is not pre-ticked, and payment cannot be started without it. We record each confirmation with its date, time and the exact wording shown to you.
If you have not yet accessed the service, you may still exercise your right of withdrawal by contacting us at [email protected] within 14 days.
3. Refund Eligibility
Apart from the EU right of withdrawal described above and cases required by applicable law, paid periods are non-refundable once they begin. If you believe you were charged in error (for example, a duplicate charge), contact us and we will review your case.
4. Renewals
Subscription renewals (monthly or annual) are non-refundable once the new billing period has started, except where required by law. If you do not wish to renew, cancel your subscription before the renewal date from your account settings.
5. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain access until then. Cancellation does not by itself generate a refund. To avoid being charged for the next period, cancel before the renewal date.
6. Abuse Prevention
We reserve the right to refuse refunds and to suspend accounts where there is evidence of abuse, including but not limited to: use of false or misleading identity or payment details, creating multiple accounts to circumvent payment, systematic extraction or copying of data, or repeated purchase-and-refund or chargeback activity. As our Merchant of Record, Lemon Squeezy may issue refunds at its own discretion to prevent chargebacks.
7. Contact
To request a refund or ask questions, email [email protected]. We respond within 24 hours on business days.
